Help

Help

Contact Us

If you have any question regarding products, have any queries regarding orders or just want to get in touch, then please do so via our contact page

Dispatch

We aim to dispatch orders received by 4:00 PM the same working day

Orders received after 4:00 PM. We will aim to dispatch the next working day

We may delay dispatch due to stock levels, staffing requirements, order security checks

We will inform you when dispatch occurs

Delivery

Delivery will depend on the type of delivery

Royal Mail, 1st Class Signed – Next day

Royal Mail, 2nd Class Signed – Three days after dispatch

Other Couriers – Dependent on service

You should receive your order within three days after dispatch

If three days after dispatch, you haven’t received your order, then please contact us

If your parcel packaging is damaged when delivery is attempted, then please refuse delivery and contact us

Returns

If you decide you do not want the product, you may request to return the unused product within 14 days of delivery

Custom made products cannot be returned, except due to damage during delivery

If you wish to return a product then you will need to arrange a Product Return Number. To get a PRN and information regarding product returns, please contact us