Help

Help

Dispatch

We aim to dispatch orders received by 4:00PM the same working day

Orders received after 4:00PM. We will aim to dispatch the next working day

We may delay dispatch due to stock levels, staffing requirements, order security checks

We will inform you when dispatch occurs

Delivery

Included delivery is sent via Royal Mail, 2nd Class Signed delivery

You may pay a fee for Royal Mail, 1st Class Signed delivery

You should recieve your order within three days of dispatch

If three days after dispatch, you haven’t received your order, then please contact us

If your parcel packaging is damaged when delivery is attempted, the please refuse delivery and contact us

Returns

If you decide you do not want the product, you may request to return the unused product within 14 days of delivery

Custom made products cannot be returned, except due to damage during delivery

If you wish to return a product then you will need to arrange a Product Return Number. To get a PRN and information regarding product returns, please contact us

 

If you have any other questions, please contact us via our contact page