Frequently Asked Questions

How quickly will I receive my order?

Orders received before 4:00 PM on a working day, will usually be dispatched the same day

Orders received after 4:00 PM will usually be sent the next working day

Delivery will usually take up to 4 working days

Faster delivery will usually take 1 to 2 days

Some items may require a signature for delivery

Covid may mean that delivery may take longer than usual in some situations

I haven’t received my order

The table below shows the latest day you should expect your order in relation to when you ordered

  After 4PM Friday and before 4PM Monday Before 4PM Tuesday Before 4PM Wednesday Before 4PM Thursday Before 4PM Friday
Standard Delivery Thursday Friday Monday Tuesday Wednesday
Faster Delivery Wedneday Thursday Friday Monday Tuesday

If by the end of the day listed, you haven’t received your order, then please contact us via email. We will start to deal with the problem

Keep in mind, that public holidays may increase delivery times

I have a problem with my order

If your order is damaged, missing items or you have received incorrect items, then please email us, and we will start the resolution process.

In a case of receiving a damaged or incorrect item, including a photo of the product will speed up the process.

We will aim to deal with the problem as quickly as possible

I don’t want or need the item

If you decide that you don’t want or need the item, then please email us. And we will start the returns process.