Frequently Asked Questions
When is the lastest I can order for Christmas 2020?
Orders should be placed by 4:00 PM on Friday 18th December 2020 to ensure delivery before Christmas
Orders with the before 1:00PM delivery should be placed before 4:00 PM on Tuesday 22nd December 2020
How quickly will I receive my order?
Orders received before 4:00 PM on a working day, will usually be dispatched the same day via Royal Mail 1st Class
Orders received after 4:00 PM will usually be sent the next working day
Delivery via Royal Mail 1st Class usually arrives the next day. However you should allow 3 working days
Some items may require a signature for delivery
I haven’t received my order
The table below shows the latest day you should expect your order in relation to when you ordered
|After 4PM Friday and before 4PM Monday||Before 4PM Tuesday||Before 4PM Wednesday||Before 4PM Thursday||Before 4PM Friday|
If by the end of the day listed, you haven’t received your order, then please contact us via email. We will start to deal with the problem
Keep in mind, that public holidays and Christmas may increase delivery times
I have a problem with my order
If your order is damaged, missing items or you have received incorrect items, then please email us, and we will start the resolution process.
In a case of receiving a damaged or incorrect item, including a photo of the product will speed up the process.
We will aim to deal with the problem as quickly as possible
I don’t want or need the item
If you decide that you don’t want or need the item, then please email us. And we will start the returns process.